The Credit Pros · 20 hours ago

Sales Operations Manager - Remote

United States

Full-time

Remote

Senior Level

$70K/yr - $80K/yr

5+ years exp

Maximize your interview chances

CreditFinance

Diversity & Inclusion

Insider Connection @The Credit Pros

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Report and collaborate with the Director of Sales in successful execution of a high performing sales floor;

Lead and manage a floor of 8 to 10 Sales Managers focused on selling credit repair and debt solutions;

Coaches and mentors Sales Managers through constant communication, standups, 1:1s and understand their issues and collaborate with Management for solutioning.

Establishes, monitors, and maintains current and future operational policies and procedures (SOPs), performance measures, metrics and production control processes.

Provides leadership for area of responsibility including planning, coaching, recruiting;

Monitors each team's sales performance, works with employees to implement goals and document progress, approves incentive compensation calculations, and works with HR Office on employee related issues;

Directs resources in a cost-effective, innovative manner including assisting Sales Managers in effective use of resources and tools;

Participates in establishing financial goals, objectives, and measurements to meet growth targets;

Develops sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives;

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact center environmentLeadership experiencePerformance managementWorkforce planningBusiness analyticsProcess engineeringOrganizational developmentPolicy developmentPeople practices

Required

5+ years of leadership experience in a contact center environment and in a business enablement support role (Performance Management, Workforce Planning, Business Analytics, Quality and Training)

Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and public

Strong analytical and problem-solving skills

Experience with process engineering to positively impact the bottom line

Demonstrated experience as a change champion and strong people leader

Strong understanding of organizational development, policy development, and people practices

Ability to think critically and apply rigor yet move with the pace of a high growth organization

Ability to communicate with all levels of retail and corporate management

Excellent writing skills with attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner