EXL Health · 1 day ago

Audit Coordinator I - Provider Relations Coordinator

United States

Full-time

Remote

Entry Level

$35K/yr - $39K/yr

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Health Care

Hiring Manager

Ashley Houde

Insider Connection @EXL Health

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Responsibilities

Take inbound calls from Providers, logging each call in the system and taking the necessary steps to resolve

Monitor and respond to email correspondence, both internal and external.

Log voicemail in system and return calls according to service level

Make outbound calls to Providers to assist with using our Portal, verify address, contact info and confirm receipt of EXL Request letters

Monitor and respond to “Chats” from Providers

Escalate issues to management and handle for Follow Up action as needed.

Responsible for communication and reporting of any system or workflow issues to the appropriate Leadership or Team Members

Meet quality and productivity standards as indicated by service level

Comply with HIPAA and other regulations regarding confidentiality of information.

Other duties as assigned to support the audit process and/or company-wide programs

Qualification

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Microsoft OfficeHealthcare ExperienceExcelOutlookSoftware Proficiency