84 applicants

Company

Ascendion · 14 hours ago

Customer Engineer

United States

Full-time

Remote

Mid Level

$100K/yr - $115K/yr

4+ years exp

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Augmented RealityCloud Computing

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Hiring Manager

Garima Vyas

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Responsibilities

4+ years On-Premises support or consulting work for Enterprise customer base

4+ years Advanced troubleshooting

Candidates must be able to work independently.

Characteristics of importance include but are not limited to: customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.

Advanced certifications are preferred.

Expert level of enterprise software product offerings

Excellent demonstrated customer service skills.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows ServerAdvanced troubleshootingVirtualization (Hyper-V)PowerShellAutomationsSystems ArchitectureAzure IaaSInfrastructure as CodeAzure Active DirectoryWindows 10/11 InstallationBlue Screen debuggingStorage Failover ClusteringWindows PerformanceRDS/WVDHybrid infrastructuresWindows OS Cert knowledgeDNSGPODHCPWindows DefenderIntune/AutopilotWindows IoTSecurity best practices

Required

4+ years On-Premises support or consulting work for Enterprise customer base

4+ years Advanced troubleshooting

Candidates must be able to work independently.

Expert level of enterprise software product offerings

Excellent demonstrated customer service skills

Broad knowledge of on-premises products with deep understanding of (at least) 4 of the following: Windows Server, Windows Client, Patching, Virtualization (Hyper-V), Networking, Storage Failover Clustering, Windows Performance, Blue Screen debugging, PowerShell and Automations, RDS\WVD

4+ years experience in Systems Architecture, Administration, Operations, Software support, IT consulting

Understanding of Modern IT Architecture and Strategy

Azure, knowledge of: IaaS platform

Infrastructure as Code

Governance

Azure Active Directory\ Identity Management

Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments

Windows OS Cert knowledge

Install Configure and Troubleshoot Windows 10/ 11 (Advanced to expert level) Understand Windows Servicing process

Upgrade process from Windows 7, 8, 8.1 to Windows 10/ 11

PowerShell/ automation, DNS, GPO, DHCP

Advanced Knowledge of Universal and Provisioned applications

Windows Performance and troubleshooting via windows tools (Perfmon/ WPA, task manager)

Blue Screen debugging RDS (Remote Desktop Session)

WVD (Windows Virtual Desktop)

Technical experience with hybrid infrastructures, architecture designs, and technology management.

Understanding of Windows 10/ 11 Security Features and be able to implement and troubleshoot Secure Boot; Device Guard; Application Guard; Windows Hello, TPM, etc.

Understanding of drivers and filter drivers