31 applicants

Company

Corporate Finance Institute® (CFI) · 1 day ago

Customer Support Specialist

United States

Full-time

Remote

Entry Level

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Continuing EducationCorporate Training

Hiring Manager

Mikelle Oliver

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Responsibilities

Address inquiries regarding student enrollment, course and program offerings, invoices, completion certificates, etc.

Assist prospective customers with product information and site navigation, as well as research and resolve client inquiries by email, phone, and social media (Hootsuite and Mention)

Constantly communicate ways to enhance our student experience, build and execute the plan with other departments

Assist with lead generation through collecting information from our students and adding it to CRM and with group enrollments in the system

Track inquiries to resolution, escalating when necessary

Utilize a thorough knowledge of CFI courses when responding to inquiries

Accurately record & process invoices for clients, and address transaction trace requests when necessary

Maintain and update Customer Service Manuals, Frequently Asked Questions (FAQs), and Help Centre Articles

Perform other administrative duties as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Email SupportCustomer InquiriesCRMHootsuiteMentionData DiligenceBusiness OrientationChange Management

Required

Ability to provide exceptional support via email in response to inbound learner requests

Ability to lead processes independently while leveraging cross-team collaboration

Strong communication skills to ensure all inquiries are handled appropriately and in a timely manner

Ability to address inquiries regarding student enrollment, course and program offerings, invoices, completion certificates, etc.

Ability to assist prospective customers with product information and site navigation

Ability to research and resolve client inquiries by email, phone, and social media (Hootsuite and Mention)

Ability to communicate ways to enhance the student experience and execute plans with other departments

Ability to assist with lead generation through collecting information from students and adding it to CRM

Ability to track inquiries to resolution and escalate when necessary

Thorough knowledge of CFI courses when responding to inquiries

Ability to accurately record & process invoices for clients and address transaction trace requests

Ability to maintain and update Customer Service Manuals, FAQs, and Help Centre Articles

Ability to perform other administrative duties as required

Efficiency

Communication

Data Diligence

Resourcefulness

Client Focus

Business Orientation

Change Management

Critical Thinking

Company

Corporate Finance Institute® (CFI)

Corporate Finance Institute (CFI) is the practical learning and development resource for finance and banking professionals at every level, giving them real-world skills and tools they need to excel in today’s ever-changing corporate finance world.

Founded in 2016