Ramp · 1 day ago
Scaled Customer Activation Manager
New York, United States
Full-time
Remote
Entry, Mid Level
$94K/yr - $118K/yr
2+ years exp
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Responsibilities
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry leading satisfaction rate with our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
Qualification
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Required
Minimum 2 years of experience in sales, customer success, or product operations experience in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Desire for ownership and growth in the role over time
Proven track record meeting weekly or monthly KPIs
Experience with owning a high volume book of business of 100+ customers at at time
Ability to anticipate customers’ needs and position product solutions accordingly
Preferred
Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup
Benefits
100% medical, dental & vision insurance coverage for you + Partially covered for your dependents + One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Company
Ramp
Ramp is a finance automation platform that helps businesses spend less time and money.
501-1,000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (8)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.82BKey Investors
Founders FundGoldman SachsKeith Rabois
2024-04-17Series D· $150M
2023-08-23Series D· $300M
2022-03-21Series C· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-Founder
Recent News
2024-10-25
2024-10-24
2024-10-18
Company data provided by crunchbase
