200+ applicants

Company

Oracle · 3 days ago

Technical Solution Analyst I

United States

Full-time

Remote

Entry Level

$21.92/hr - $42.93/hr

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Responsibilities

Perform complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

Perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

Prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations.

Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals.

Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Troubleshooting toolsLog file captureDatabase queryingServer managementDocumentation

Required

Perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

Communicate effectively verbally and in writing to clients and internal stakeholders.

Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Prioritize work-based on severity and urgency balancing client and business needs.

Collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Willing to work on on-call support and open to work in different shifts.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)