Tithe.ly ยท 16 hours ago
CX Ops Specialist (Part-Time) (Remote)
Nashville, TN
Part-time
Remote
Entry Level
$23/hr - $27/hr
2+ years exp
Maximize your interview chancesSoftware Development
No H1B
Insider Connection @Tithe.ly
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Responsibilities
Technical Writing: Create clear, concise, and actionable documentation to support CX operations, including process guides, knowledge bases, and internal resources.
Creating Reports: Generate detailed reports on CX metrics, trends, and performance to provide actionable insights for leadership and the CX team.
Data Analysis: Analyze operational data and performance metrics to identify areas for improvement and optimize resource allocation.
Strategic Projects: Support and execute one-off CX strategic initiatives, ensuring timely and high-quality delivery.
Process Improvement: Collaborate with team members to identify inefficiencies and develop solutions that enhance CX team effectiveness.
Qualification
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Required
Proficiency in data analysis tools (e.g., Excel, Google Sheets) and reporting platforms.
Some experience in technical writing
2+ years SaaS customer experience a plus
Experience with Zapier and API connections a plus
Preferred
Remote work experience
Familiarity with Zapier and API connections
2+ years SaaS customer experience
Benefits
Health insurance
Dental
Vision for your family
401K
Paid time off
Sick leave
Parental leave
And more
Company
Tithe.ly
Tithely provides the tools you need to engage with your church online, stay connected, increase generosity, and simplify the lives of your staff.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dean Sweetman
CEO
John Powers
Chief Financial Officer
Company data provided by crunchbase
