Mr. Cooper · 15 hours ago
Customer Service Associate I (Remote) January Lewisville, TX Class
Cypress Waters - Dallas, TX
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years exp
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Responsibilities
Answer 40-50 inbound/outbound(dialer) calls a day
Assist customers with payment options, escrow items and any general mortgage information
Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
Assist customers that are 30 days or less due on their mortgage payment
Qualification
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Required
6 months customer service experience
Must reside within 60 miles from office location
Attendance required for the first 90 days of training is required.
Preferred
Call center experience is a plus
Benefits
Team member mortgage loan program and down payment assistance program
Student Debt Repayment program
Tuition reimbursement
Paid time off and paid holidays
Market-based health insurance for medical, dental and vision
Flexible spending accounts for eligible childcare expenses
Cooper Climbers: an in-house program with built-in career advancement pathways
Company
Mr. Cooper
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.35B2024-07-29Post Ipo Debt· $750M
2024-01-29Post Ipo Debt· $1B
2021-11-01Post Ipo Debt· $600M
Leadership Team
Jeff Carroll
SVP and CTO
David Graham
SVP of Data Governace
Recent News
2024-11-01
Dallas Innovates
2024-10-13
Mortgage Professional America
2024-06-04
Company data provided by crunchbase
