First Due · 12 hours ago

Product Specialist - Scheduling

United States

Full-time

Remote

Entry, Mid Level

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Enterprise SoftwarePublic Safety

No H1B

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Responsibilities

Act as an Implementation Product Specialist for assigned modules.

Work directly with new customers to efficiently and effectively configure and optimize assigned modules.

Partner with implementation project managers to successfully implement and launch First Due to Fire and EMS customers of varying sizes and complexities.

Stay educated on module functionality, configuration, and industry best practices, including compliance requirements.

Provide guidance on standards to both customers and First Due’s product management team.

Maintain a full understanding of the features being developed in current and future sprints as well as the product roadmap.

Document product gaps arising during implementation and work with product management to ideate potential solutions, especially in relation to compliance requirements.

Participate in regional and national user group meetings both virtually and in person.

Develop a deep understanding of competitors’ capabilities within the assigned area of the product.

Qualification

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Public Safety softwareFire/EMS market knowledgeProject managementCustomer request analysis