Manulife · 17 hours ago

Bilingual Disability Calculation Analyst

CAN, Newfoundland - Full Time Remote

Full-time

Onsite

Entry Level

CAD$40K/yr - CAD$66K/yr

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Responsibilities

Calculate and code offsets and the adjusted LTD benefit in Navigator

Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.

Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.

Proceed with claim recoveries in Navigator

Qualification

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Bilingual communicationMath skillsCustomer service focusOffice 365 proficiencyGroup insurance contractsNavigatorDisability benefit calculationsCapacity for learningOpen to changeExceptional communication skills

Required

Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages

Strong math skills

Very comfortable with Office 365; most notably Excel and Word

Able to read and interpret group insurance contracts and apply their provisions

Exceptional communication skills, both oral and written.

The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.

Strong negotiation skills

A capacity for constant learning from both success and failure

Open to change and continuous improvement

Preferred

Experience with Navigator is an asset

Experience in disability benefit calculations is helpful

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence