MSS, Inc. · 1 day ago

Claims Associate

United States

Full-time

Remote

Entry Level

Maximize your interview chances

Information Technology

No H1B

Insider Connection @MSS, Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Perform administrative duties and support initiatives for the department.

Contact customers and clients to gather feedback on services provided, ensuring their satisfaction, and addressing any concerns.

Communicate with technicians to obtain additional details regarding work performed, including necessary paperwork, and photos.

Follow-up with vendors/subcontractors to collect invoices, paperwork, and/or specific reports.

Maintain a high level of activity and accountability using the Genesys system.

Research parts & hardware needed for active claims.

Contact customers to confirm missing parts & hardware, the make & model of item, and the client’s address for parts & hardware delivery.

Follow up with client and track successful receipt of parts and resolution of any issues.

Research and recruit specialty vendors to assist with claim repairs.

Contact all BRAVO award winners to advise and obtain necessary information for BRAVO processing.

Contact vendors and secure a completed or updated W-9 forms.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MS Office ExcelMS Office WordMS Office OutlookTechnical concepts knowledgePhone communication skillsEmail communication skillsRelationship development

Required

Ability to work 9am-6pm EST

Occasional overtime and rotating Saturday hours (9am-1pm) required.

High school degree required.

A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment.

Knowledge of basic technical concepts regarding household specialty items/parts and repair services, or a demonstrated ability to learn quickly while on the job.

Basic computer literacy, specifically MS Office Excel, Word, and Outlook.

Ability to communicate effectively, both verbally and in writing.

Demonstrated ability to develop responsive relationships with internal and external clients, and display courtesy, tenacity, professionalism, persistency, and tact.

Considerable phone and e-mail communication and follow-up skills.

Must be organized, attentive to detail, positive, adaptable, and professional