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Company

KPMG US · 16 hours ago

IT Service Management, Incident Management Lead Specialist

United States

Contract

Remote

Senior Level

$60/hr - $70/hr

7+ years exp

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Financial Services

H1B Sponsor Likely

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Responsibilities

Manage the entire incident management process, from detection to resolution, including major Incident response

Record all incidents and maintain documentation for all outages, including conducting post incident reviews with resolving groups

Ensure the appropriate communications are sent to Information Technology (IT) and business leadership, keeping them advised of the incident and business impact

Work closely with IT teams, security personnel, and upper management

Participate in regular assessments of processes to ensure they are well-documented, sustainable, and scalable

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Incident ManagementServiceNowIT OperationsBusiness ContinuityData Breach ManagementInfrastructure Support

Required

Minimum seven years of recent experience supporting various infrastructure stacks, such as application, hypervisor, compute, storage, networking supporting, multiple business applications and IT services

Experience working in a 24x7 IT operations environment

Knowledge of Incident Management processes, Business Continuity, Data Breach Management

Demonstrated experience with ServiceNow

Excellent communication skills, must provide verbal/written communication and collaboration with all levels of the organization

Company

KPMG US

Glassdoor

3.6

KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.

Founded in 1987

New York, NY

10,001+ employees

http://www.kpmg.com/US

H1B Sponsorship

KPMG US has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (328)

2022 (502)

2021 (645)

2020 (700)