The Cigna Group · 18 hours ago
Enrollment/Billing Senior Representative - Remote
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Responsibilities
Manage the end-to-end billing relationship at the broker, client, or TPA level for all items including but not limited to new business, renewal, life cycle changes, premium variance, audits, sales compensation, and special projects related to supplemental products
Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk
Conduct and lead client walkthrough calls to explain standard process and discuss any non-standards
Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)
Partner with offshore Global Service Partner to improve the client experience and reduce financial risk
Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process
Updates reporting timely and accurately
Drives changes in client behavior to achieve Cigna's financial results
Qualification
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Required
High School Diploma or GED required
Strong Technical and analytical skills
Ability to effectively problem-solve issues to resolution
Strong customer-centric focus and ability to work directly with point of contact in a client-facing role
Ability to establish strong matrix partner relationships and follow through on expectations
Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work
Support or realign focus designed to meet or exceed customer expectations
Ability to manage multiple, divergent priorities and deadlines while working independently and proactively with minimal support
Advanced proficiency of multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)
Strong understanding of accounting principles, control procedures, and audit practices
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
Leadership and motivational skills to successfully navigate within a fast-paced environment
Demonstrate interpersonal skills
Preferred
Bachelor’s degree in accounting, finance or another related field preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
Funding
Current Stage
Late StageRecent News
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