The Cigna Group ยท 13 hours ago
Medicare Technology Operations - Head of Production Support
United States
Full-time
Remote
Director/Executive
$172K/yr - $286K/yr
15+ years exp
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Responsibilities
Lead first touch resolution, automation, and shift-left practice for production and business facing production-like environments and systems.
Define and implement appropriate leading and lagging performance indicators that drive a culture of speed and quality across technology.
Assess, re-engineer where necessary, and drive maturity with infrastructure and application support to ensure alignment with CMS requirements, business processes, tactical planning, and strategic vision.
Manage department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
Implement an operations management practice, where data leads the continual assessment and refinement of process and performance across our technical ecosystem and the business operations landscape.
Drive a high level of communication standards, ensuring that all levels of the organization can synthesize and act appropriately at the right time.
Prioritize a documentation-first approach that ensures an effective, comprehensive knowledge base exists that all stakeholders adopt and extract value from.
Qualification
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Required
Minimum 15 years relevant technology architecture, development, and operations management experience.
Minimum 10 years leadership experience in front-line and middle management.
Adept with Agile methodologies and Service Management.
Consistent experience managing labor budgets of $10MM or more.
Good understanding and technical knowledge of on-prem and cloud platforms.
Preferred
Knowledge of Medicare and CMS requirements preferred.
Experience with TriZetto products a plus.
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Recent News
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