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Company

isolved · 17 hours ago

Director, Integration

United States

Full-time

Remote

Director/Executive

12+ years exp

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Employee BenefitsFinancial Services

Growth Opportunities

No H1B

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Responsibilities

Lead and manage team of integration consultants and specialists that create and propose plans for rebuilding, updating, and/or or implementing system functionality based on customer objectives and requirements

Lead best practice team to communicate and drive best practices through the organization and partner community

Create and lead outreach strategy for customers post-implementation (for customers that meet program requirements)

Coordinate with training team SMEs to integrate best practices into live training, on-line learning, and quick help videos

Must have deep knowledge of the industry as well as the latest trends, technologies, and best practices

Support team, through training and enablement opportunities

Provide expert advice and guidance for customers throughout the integration process by creating tailored solutions

Maintain strong industry and product knowledge

Provide customers with industry best practices

Ability to assess customer opportunities as a match for integration

Work in conjunction with the integration operations team to create and maintain statements of work and project plans

Create and maintain strong relationships with internal stakeholders

Analytical and problem-solving skills

Excellent communication, organization, and interpersonal skills

Functions as the voice of the customer and provides objective internal feedback on how isolved can better serve our customers

Work with development as needed for enhancement requests

Other projects as assigned

Qualification

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Integration ManagementData AnalysisProject ManagementMicrosoft Office SuitePayroll SoftwareHCM SoftwareCustomer-Facing ExperienceLeadership Experience

Required

Ability to analyze data with particular attention to detail, prioritize effectively, and execute with a high degree of quality in a fast-paced and changing environment

Leverages project management techniques to coordinate across various internal teams to ensure success for your clients

Ability to learn our technology quickly and continue to keep your knowledge up to date

Excellent written, oral, and presentation communication skills

Ability to thrive in dynamic customer-facing interactions and harness your problem-resolution skills to handle difficult customer conversations

Ability to confidently negotiate renewals and speak to company billing and pricing

Strong computer literacy, which includes expertise with Microsoft Office Suite (Outlook, Excel & PowerPoint) as well as experience with payroll and HCM software

Bachelor's degree in business administration or human resources required

Typically requires a bachelor's degree and 12+ years of direct experience, with 8+ years of leadership experience