Atlantic BT · 20 hours ago

Cloud Support Engineer

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets

Design, build and scale customer and application-specific hosting environments

Troubleshoot web application performance and security problems

Install/configure/upgrade servers

Perform web application load testing and benchmarking

Perform security scans and mitigate problems or vulnerabilities

Perform server administrative tasks

Perform network administration tasks, including DNS, and IP subnetting

Perform firewall policy tasks

Perform migrations of legacy web applications and software

Script complex tasks and deployments using PowerShell, BASH, Python, or Ansible

Provide after-hours support and respond to monitoring alerts on a rotating schedule

Write documentation for team processes and procedures

Write documentation for infrastructure, software, changes, and deployments

Contribute to and ensure Atlantic BT IT policies, standards, and procedures are consistently being achieved

Represent Atlantic BT internally and externally as an expert IT resource

Provide project architecture design input and project retro feedback

Qualification

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