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Company

Akima · 23 hours ago

Operations Engineer - Windows

Ashburn, VA

Full-time

Remote

Mid Level

$70K/yr - $77K/yr

3+ years exp

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ConstructionConsulting

Actively Hiring

No H1B

U.S. Citizen Only

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Responsibilities

Provides operations and maintenance support of the configuration management, patch management, application deployment and device imaging of Windows-based solutions

Performs administration and systems management functions to maintain stability, interoperability, portability, security, and scalability of system architecture

Tests and integrates workstation changes

Implements security and compliance features

Prepares and delivers daily system health reports

Assists in providing operations and maintenance support of the configuration management, patch management, application deployment and device imaging of Windows-based solutions

Performs Tier II/III troubleshooting of issues pertaining to client workstation systems

Provides operations and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, patching, and updates to include troubleshooting issues when they arise

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows-based systemsActive DirectoryMicrosoft Endpoint Configuration ManagerCybersecurityMicrosoft 365 Certified Endpoint Administrator AssociateSecurity+Adobe Creative CloudAdobe Sign for GovernmentMicrosoft 365 AppsService NowWindows 10Group Policy Objects (GPOs)Group Policy Preferences (GPPs)Cloud Endpoint ManagementEdgeGoogle ChromeJavaCorrettoDocumentation

Required

3+ years of hands-on experience in administering and managing information technology systems

Experience with Windows-based end user devices and systems within Windows OS environments

Proficiency in configuring and managing Active Directory, implementing security and compliance features, and optimizing endpoint solutions

Currently have a bachelor's degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology. Demonstrated 7+ years of relevant experience will be considered in lieu of a college degree

Experience supporting common applications as well as third party applications running on Windows such as Adobe Creative Cloud, Adobe Sign for Government, and Microsoft 365 Apps

Experience providing customer support to clients at all levels within an organization including VIP and Senior Executive leadership

Excellent written and verbal communication skills

Be able to obtain and maintain a favorable CBP suitability determination

Must be a U.S. citizen

Strong attention to detail and the ability to produce accurate and thorough documentation

Excellent communication and collaboration skills

Strong interpersonal, organizational, and problem-solving skills

Ability to balance responsibilities among assigned activities; including the ability to manage transitions effectively from task to task, and adaptability to varying customer needs

Ability to work independently and as part of a team

Strong understanding of Windows 10 and 11 operating systems

Experience utilizing and maintaining enterprise management systems such as Microsoft Endpoint Configuration Manager, Active Directory, MS Entra ID and Intune

Experience performing troubleshooting with technicians and/or end users utilizing Service Now ticketing system

Demonstrated experience with configuration of Windows desktop operating systems and management thereof with Active Directory Group Policy and Microsoft Endpoint Configuration Manager

Experience implementing/troubleshooting Browser Extensions, Group Policy Objects (GPOs) and Group Policy Preferences (GPPs)

Knowledge of Microsoft Endpoint Configuration Manager Task Sequences (or similar product) for the purposes of performing Operating System Deployments (OSD) or building deployments requiring multiple steps

Ability to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Edge, Google Chrome, Java, Corretto, Adobe, etc.)