GE Vernova · 17 hours ago

Customer Portfolio Manager (Customer Site) Hilton Head Location

South Carolina, United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $150K/yr

5+ years exp

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Responsibilities

As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity

Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.

Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.

Be responsible for developing outage scope/communicating scope to FieldCore.

Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.

Provide leadership in owning and driving all emergent/forced outage matters to resolution.

Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.

Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Relationship ManagementGas Turbine ExperienceContract ManagementLean ProcessesMicrosoft ExcelMicrosoft PowerPointOperational JudgmentProject Management

Required

Bachelor’s Degree from an accredited University (OR an Associates degree from a college plus a min. of 7 years of experience in a power generation industry)

Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

Preferred

Exceptional communication skills, time management and leadership in a proactive environment including advanced knowledge in Microsoft tools such as excel, and PowerPoint is strongly desired

Vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives and strong experience in Lean processes and tools

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.