Paradigm · 1 day ago

Director Account Management - Remote

Tampa, FL

Full-time

Remote

Director/Executive

3+ years exp

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Responsibilities

Serve as primary communication contact for all assigned accounts and provide thorough and professional account services. Act as a liaison for internal and external communications with clients on day-to-day questions.

Build lasting customer relationships at multiple levels of the client organization, particularly with senior claims, product, divisional managers, and contacts who have influence or authority over purchasing decisions.

Collaborate and contribute to projects associated with clients, including but not limited to management of internal and external communications, stewardship support and other customer maintenance urgencies.

Analyze all new and current client requirements to ensure accuracy. Update client protocols and shared company files structures as account implementations progress

Collaborate with our clients to establish goals, track client performance in comparison with those goals and identify overall trends.

Collaborate with the Analytics team to develop, create and maintain internal and external reporting metrics.

Set up account strategy meetings with manager and other key stakeholders that will increase the success of account retention and expansion

Maintain a strong understanding of customers’ initiatives, in order to keep strategic focus in line with those goals.

Understand the competitive landscape and how it involves the account.

Achieve superior customer satisfaction through the scheduling of quarterly, bi-annual, or annual stewardship meetings based on each account.

Be responsible for meeting company revenue plan goals set annually, developing maintaining and expanding revenue and product offerings for each assigned account.

Provide written reports and/or paperwork required by his/her supervisor, necessary for efficient organization of his/her time and record keeping purposes of his/her contacts

Understand and comply with all HIPAA and SOC2 requirements necessary in working with designated PHI.

Support others within the organization as necessary to increase overall revenue.

Other duties as identified.

Qualification

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Account ManagementInsurance ExperienceHealthcare ExperienceWorkers Compensation KnowledgeMicrosoft SuiteTeam OrientationRelationship BuildingProject Management