158 applicants

Company

Allied Solutions LLC · 1 week ago

Spanish Bilingual Customer Service Rep (REMOTE)

Dakota Dunes, SD

Full-time

Remote

Entry Level

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Financial ServicesInformation Technology

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Responsibilities

Handle incoming borrower, agent and lender calls at a professional level

Accurately compose written information for loan histories

Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels

Ability to follow up and resolve customer problems or issues

Mentor fellow co-workers as requested by supervisor

Report any system and related issues

Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.

Keying escrow premium

Resolving difficult accounts / problem solving

All accounts need worked in accordance to all regulations

Taking ownership of account to assure further escalation does not transpire

Level 3 inbox emails from borrower to help rectify outstanding issues

Meet set goals and assigned workload expectations for productivity

Meet and exceed Quality audits and metrics

Ability to be coached and learn from previous errors and know what is needed to improve

Meet monthly regarding scorecard metrics

Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies

Assure CPI Cancel protocol/procedures are being followed

Quality must be maintained to minimize premium loss

Qualification

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Bilingual EnglishBilingual SpanishComposure under pressure

Required

High school diploma required

Ability to distribute and exchange information with others

Strong attention to detail and organization skills required

Strong problem solving and analytical abilities required

Dependable and reliable

Ability to acknowledge and respect confidential information

Excellent telephone, written and verbal communication skills with strong customer service focus

Professional interaction with employees, peers and customers required

Ability to answers questions, correct errors and resolve discrepancies

Ability to learn quickly

Ability to remain composed and effective under pressure

Benefits

Medical, dental and vision insurance coverage

100% company-paid life and disability coverage

401k options with company match

Three weeks PTO by the end of the first year

Company

Allied Solutions LLC

Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.

Founded in 2000