27 applicants

Company

ServiceNow · 4 days ago

Principal Engagement Manager

Addison, TX

Full-time

Remote

Lead/Staff

12+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.

Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams

Manage each phase of the project and be able to navigate the cross-functional team, both internal and external

Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.

Develop and present the value proposition to the customer as part of the initiative and on-going collaboration

Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.

Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow productsProject ManagementStrategic thinkingDocumentation skillsData analysis

Required

Minimum of 12 years of high-tech/SaaS industry experience

8+ years in Customer Engagement roles

Prior experience with implementing or supporting ServiceNow products in an Enterprise

Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting

Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond

Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes

Experience with analytics and understanding of metrics and KPIs (as defined)

Thought leadership and strategic thinking

Ability to gather and analyze data to understand the pros and cons of different decisions and options

Ability to communicate abstract ideas clearly and independently manage complex project objectives

Excellent negotiation and persuasion skills.

Facilitation skills in leading and planning meetings, reviews, and retrospectives.

Strong customer orientation and an innate ability to anticipate and act

Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement

Ability to learn quickly and pick up tools, systems, and processes in a short amount of time

Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically

Travel up to 50%

Preferred

BS/BA degree in computer science, engineering or related discipline preferred

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)