SimplyInsured · 14 hours ago

Director of Revenue Operations

United States

Full-time

Remote

Director/Executive

$140K/yr - $160K/yr

8+ years exp

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Responsibilities

Continuously evaluate and improve operational processes to enhance efficiency and quality, with a specific emphasis on optimizing the customer journey to improve conversion and retention rates and to deliver outstanding customer satisfaction

Utilize data-driven insights to inform decision-making and identify opportunities to optimize conversion funnels and reduce churn rates

Build customer loyalty by assessing and driving strong net promoter and customer satisfaction scores across the customer experience

Develop and execute strategies to reduce customer churn rates, including implementing proactive customer success initiatives and addressing root causes of churn

Build and lead a high-performing team of digital operations professionals, providing mentorship, guidance, and support for their career development

Collaborate closely with departments such as Product and Partnerships to ensure seamless integration and alignment of digital operations with overall business functions.

Qualification

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Operational leadershipData analysisProcess improvementTeam managementCustomer service platformsCustomer success initiatives