R1 RCM · 18 hours ago

Financial Counseling Representative

United States

Full-time

Remote

Entry Level

$15.66/hr - $23.45/hr

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Responsibilities

Providing assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency and being familiar with all funding source options available

Contacting/checking insurance carriers and websites for non-automated eligibility and act as an advocate for the patient

When limited benefits plans are identified, counseling patients on their insurance benefits and recommending alternative sources of payment and financial assistance when appropriate

Providing patients and their families support with gathering necessary documents for Medicaid or assistance programs

Assisting in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities

Serving as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage

Notifying manager, physician and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service

Consistently meeting productivity goals and driving high quality work output; performing all other duties and projects as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Financial counselingMedicaid applicationsInsurance benefits counselingCompassionate communicationAdvocacy for patientsDocument gatheringProductivity goals

Required

Strong attention to detail

Ability to multi-task

Navigate between multiple systems simultaneously

Develop trust and rapport with patients

Communicate with compassion and authenticity relating to sensitive topics

Providing assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency

Contacting/checking insurance carriers and websites for non-automated eligibility and act as an advocate for the patient

Counseling patients on their insurance benefits and recommending alternative sources of payment and financial assistance when appropriate

Providing patients and their families support with gathering necessary documents for Medicaid or assistance programs

Assisting in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities

Serving as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency

Consistently meeting productivity goals and driving high quality work output

Performing all other duties and projects as assigned