Mars · 2 days ago
Customer Service Representative (CSR) - Remote
St Charles, MO
Full-time
Remote
Entry Level
$20.95/hr - $28.81/hr
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Responsibilities
Ability to handle challenging customer interactions that include phone, email, chat, and cases & SMS.
Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.
Ability to resolve conflicts and set appropriate expectations for customers.
Able to identify roadblocks and escalate through the appropriate channels.
Exude patience and ownership with each customer, including both internal and external contacts.
Work on a variety of assigned special projects.
Qualification
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Required
High School Diploma
Ability to document customer account activities thoroughly and concisely
Quick learner when introduced to new technologies and systems
Experience working in Salesforce, OMS, and Vonage
Must have a high-speed internet access (minimum 100Kbps)
Must have space free from background noise, interruptions, and distractions
Ability to work in high volume, fast paced every changing atmosphere
Flexibility scheduling, nights, holidays, and possible weekends availability
Must be able to adapt to a pet friendly environment
Must have a passion for helping peers, pets and customers
Preferred
College degree
Benefits
401(k) plan
Company-sponsored medical, dental, vision, and basic life insurance plans
Up to 18 weeks of paid parental leave
120 hours of vacation per year
Paid sick time for eligible Associates of 100% pay continuation for a maximum of 40 hours per calendar year
12 paid holidays throughout the calendar year
Company
Mars
Mars is a manufacturer of pet food, confectionery, and other food products.
Founded in 1911
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Claus Aagaard
CFO
Meghal Sheth
CFO, Mars Wrigley India
Recent News
Food Business News
2024-10-24
Food Business News
2024-10-20
Company data provided by crunchbase
