Airbnb · 13 hours ago

Staff Experience Researcher

United States

Full-time

Remote

Senior Level, Lead/Staff

$172K/yr - $224K/yr

10+ years exp

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Comp. & Benefits

Insider Connection @Airbnb

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.

Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.).

Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.

Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.

Communicate effectively with stakeholders from across the company, including senior leadership.

Assist with workshops and other cross-functional alignment activities

Execute in a fast-paced environment with ambiguity.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Qualitative researchQuantitative researchExperience ResearchEthnographic researchDiary studiesSurveysConcept testingLog analysisHuman-Computer InteractionCoding skillsCross-cultural researchAccessibility researchWorkshop designSociologyPsychologyAnthropologyCognitive SciencesCreative storytelling