Zelis · 4 days ago
Strategic Client Executive
Boston, MA
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy . Owns the client relationship, includes all short and long term strategies and key client relationships.
Client Relationship Building: Maximizing the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges.
Revenue Management: Managing revenue, including budgets, forecasts, and product utilization review for the assigned book of business.
Client Renewals & Retention: Achieving or surpassing annual goals and objectives for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successful renew client agreements,
Risk Identification and Mitigation: Proactively identifying and mitigating risks such as volume decreases, service gaps, and changes in client relationships.
Product Optimization: Driving revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality.
Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present new solutions and grow existing client base.
Client Value: Effectively communicate, reinforce and validate client outcomes deliver from Zelis’ solutions.
Conduct Quarterly Business Reviews: Conducting and leading all quarterly business reviews to optimize value with the client's book of business.
Client Advocacy: Ensures industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.
Qualification
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Required
Bachelor’s degree in Business or Health Care Administration or related.
10+ years in client management role
Demonstrated success in revenue management and increased utilization within an assigned book of business
Extremely knowledgeable in the Payor and TPA space
Excellent written and verbal communication skills.
Excellent presentation, public speaking, and meeting management capabilities.
Ability to tailor messages to audiences
Proven collaboration with key business partners: Sales, Operations, Marketing
Ability to anticipate future trends and incorporate them into business review planning
Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
Ability to communicate and interact formally and informally with VPs and Executive Leadership
Demonstrates Enterprise thinking with ability to influence
Proven ability to influence across a matrix as well as with leadership
Experience leveraging data and reporting to accurately identify client and industry trends
Able to synthesize data into compelling narratives
Demonstrates sense of urgency and ability to multi-task and prioritize
Strong listening and comprehension skills
Ability to understand and address client concerns, feedback, and appropriately manage discussions with clients
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15M2020-01-05Private Equity· $20.15M
2019-01-01Private Equity· undefined
Leadership Team
Brian Gladden
Chief Financial Officer
Brendan M. Kerrigan
Vice President of Client Success
Recent News
Business Wire
2024-05-20
Company data provided by crunchbase
