LTS · 16 hours ago

Director of Call Center Operations

Herndon, VA

Full-time

Remote

Director/Executive

5+ years exp

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Responsibilities

Oversee the execution of government contracts, ensuring adherence to scope, budget, and timelines. Implement best practice for project management, quality control, and risk mitigation.

Mentor and lead high performing professionals, including program managers project managers and delivery specialist provide coaching and mentorship to develop their skills and expertise.

Ensure that government contracts adhere to all relevant regulations, requirements, and quality standards. Identify and mitigate potential risks to successful contract delivery.

Continuously evaluate contract performance, identify areas for improvement, and implement measures to enhance program efficiency and effectiveness.

Maintain accurate records, reports, and documentation related to government contracts and program delivery. Provide regular updates to the executive team and stakeholders.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Government ContractingContract ManagementFederal Procurement RegulationsStrategic PlanningBusiness DevelopmentProgram ManagementCall Center ManagementTelehealth SolutionsProject Management