Laitram · 16 hours ago
Microsoft Dynamics Customer Engagement Functional Analyst
United States
Full-time
Remote
Mid, Senior Level
6+ years exp
Maximize your interview chancesMachinery ManufacturingManufacturing
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Responsibilities
Serve as the main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time implementation
Partner with business analyst to refine business case into business requirements (BRD) in the assessment phase
Partner with the Solution Lead to design and oversee the overall system architecture
Responsible for project discovery, Gap/fit analysis, and documenting 'as is' and 'to be' process flows to implement desired business outcomes
Knowledge expert of their specific focus area including how to configure, best practices for how to use, as well as delivering knowledge articles related to a specific project or initiative
Key role in SME / User training and major incident management
Critical function in demand screening to translate business needs into initial business requirements for technical evaluation and classify the feasibility to execute
Owns documenting the detailed functional and technical requirements in discovery, writing user stories and acceptance criteria, Designing PBIs as well as participating in testing
Accountable with solution lead for testing and validation of deliverable to ensure it meets business requirements and their design
Central communicator for requirements between the business analyst and the solution lead / project team
Qualification
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Required
A Bachelor’s degree in Computer Science, Information Technology, or a related field
Proven experience as a Microsoft Dynamics 365 consultant with a focus on Customer Service, omnichannel, Field Service and Sales modules
6+ years of hands-on experience with Dynamics 365 Customer Engagement/Dynamics CRM and associated Power Platform functional and technical solutions
Experience with customizing and extending Dynamics 365 CE using PowerAutomates, business rules and workflows
Must be detail-oriented and have excellent problem-solving and analytical skills
Excellent communication and interpersonal skills a must
Excellent organizational skills
Must be able to work independently and as part of a development team
Must be self-managed
Preferred
Experience with Azure DevOps and/or Rally preferred
Experience with Agile Scrum development framework preferred
Company
Laitram
Laitram specializes in manufacturing food machinery equipment for the industries.
1,001-5,000 employees
H1B Sponsorship
Laitram has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (2)
Funding
Current Stage
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