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Company

Adaptive Biotechnologies Corp. · 17 hours ago

Staff ServiceNow Platform Administrator

United States

Full-time

Remote

Senior Level, Lead/Staff

$143K/yr - $215K/yr

12+ years exp

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BiotechnologyHealth Care

No H1B

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Responsibilities

Oversee the day-to-day administration of the ServiceNow platform, including user management, access controls, and system configurations.

Configure and customize ServiceNow applications and modules to meet business requirements, including workflows, forms, scripts, and reports.

Plan and manage platform upgrades, patches, and maintenance activities.

Monitors for critical vulnerabilities reported by ServiceNow support and community experts and takes appropriate steps to restrict platform risk.

Evaluates emerging technologies and market trends to help with future project development.

Monitor and maintain the health, performance, and security of the ServiceNow platform by identifying and resolving issues and implementing preventative action plans.

Oversees the analysis, design, and implementation of integrations with other systems, ensuring they align with platform standards and IT best practices.

Develop and enforce best practices and standards for ServiceNow administration, ensuring consistency and compliance across the platform.

Work closely with stakeholders to gather requirements, provide technical guidance, and deliver solutions that meet their needs while maintaining platform integrity.

Ensures the platform is used consistently and effectively across the organization.

Maintain comprehensive documentation of configurations, processes, and procedures, providing support and guidance to the development team.

Write clear and concise user stories and acceptance criteria to guide the development team.

Identify opportunities for process improvements and drive initiatives to enhance the efficiency and effectiveness of the ServiceNow platform.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow AdministrationServiceNow Platform OwnershipScriptingPlatform ConfigurationWorkflow DevelopmentServiceNow ImplementationServiceNow Modules ConfigurationServiceNow CertificationsAgile MethodologiesSystems IntegrationsUX PrinciplesUI Policy Best PracticesITIL Best PracticesRESTSOAPCoachingMentoring

Required

Bachelors + 12 years of related experience

Experience should comprise of 10+ years in ServiceNow Administration and Platform Ownership including: Strong knowledge of scripting, platform configuration, and workflow development in a ServiceNow environment.

Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.

In-dept knowledge and experience configuring and deploying multiple modules within ServiceNow.

ServiceNow Certified System Administrator, Certified Application Developer, or other relevant certifications are a plus.

Excellent communication and interpersonal skills including experience coaching, mentoring, and building trusting collaborative relationships.

Experience with Agile methodologies and tools.

Strong understanding of UX principles and UI policy best practices.

Familiarity with ITIL best practices in a Biotech setting.

Experience with Systems Integrations, including REST and SOAP

Benefits

Equity grant

Bonus eligible

Company

Adaptive Biotechnologies Corp.

Glassdoor

2.8

Adaptive Biotechnologies is a pioneer and leader in immune-driven medicine that aims to improve people’s lives by learning from the wisdom of their adaptive immune systems.

Founded in 2009

Seattle, Washington, USA

501-1,000 employees