Data Support Analyst @ RKD Group | Jobright.ai
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RKD Group · 15 hours ago

Data Support Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$70K/yr - $80K/yr
date5+ years exp
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Hiring Manager
Carin Burr
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Insider Connection @RKD Group

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Responsibilities

Manage backlogs for requests, issues, and change requests.
Prioritize change requests with business stakeholders and facilitate the downstream impact of each change prior to making the change.
Facilitate a root cause analysis for reported issues and track remedial action.
Analyze and manage existing tools and dashboards.
Manage, coordinate, and prioritize urgent and complicated support issues.
Act as an escalation point for all questions, requests, and incidents.
Monitor escalated issues and communicate to Leadership accordingly.
Work with stakeholders to assess potential risks.
Interact with external customers and internal stakeholders to triage escalated issues.
Develop dashboards and metrics to monitor the backlog and to ensure service level targets are met.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLCloud based data warehouseCustomer supportTechnical supportData analysisData Governance

Required

Knowledge of SQL and Cloud based data warehouse is required.
The ability to run SQL queries and analyze the data is required.
Strong Customer/Technical support knowledge and experience.
Bachelor's degree and 5-7 years of experience in the field or related area.
Experience triaging data issues.

Preferred

Prior Data Governance experience a plus.

Company

RKD Group

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RKD Group is a fundraising and marketing provider to hundreds of nonprofit organizations.
dateFounded in 1970
location
Richardson, Texas, USA
people-size201-500 employees
web-link
https://rkdgroup.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
BV Investment PartnersBrook Venture Partners
2022-08-23Acquired· undefined
2019-01-30Private Equity· undefined
2011-06-27Series Unknown· undefined

Leadership Team

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Chris Pritcher
CEO
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Andrew Laudano
Senior Vice President of Client Services
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Recent News

Dallas Innovates
Plano's RKD Group Announces 3 Leadership Changes to Enhance Client Experience and Fundraising Results
2024-05-23
PR Newswire
RKD Group Acquires Heller Consulting to Provide End-to-End Technology and Strategic Solutions
2024-05-23
PRNewswire
MDM Fundraising Joining RKD Group, Becoming Foremost Solutions Provider to Missions
2024-05-08
Company data provided by crunchbase
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