Indigov · 1 day ago

Project Manager

United States

Full-time

Remote

Entry, Mid Level

$180K/yr - $200K/yr

2+ years exp

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Responsibilities

Manage client implementation projects for elected officials, government agencies, or other government clients

Gather, document, and scope technical business requirements and/or customizations in consultation with Implementation lead

Create internal and client-facing project plans that outline the transition from sales to implementation/Client Success. This includes mapping out dates and deadlines for clients as well as flagging resource allocation for internal purposes.

Manage client and team expectations for deliverables and ensure tasks are assigned and on schedule

Work cross-functionally with the Sales, Product, and Engineering teams to coordinate a successful launch

Ensure Client Success and Client Support Team readiness through internal support documentation and trainings

Develop an expert technical understanding of the Indigov platform and our customers’ most common business challenges

Champion our customer’s needs and focus on delivering exceptional value and service

Participate in post-project implementation analysis to identify wins and challenges

Qualification

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Technical Business RequirementsProject ManagementClient ImplementationSoftware Development PMZendeskSalesforceCustomer Service PlatformsStartup ExperienceLegislative Offices ExperienceGovernment Clients Experience