Be an early applicantLess than 25 applicants

Company

Graphiant · 1 day ago

Customer Success Engineer - Networking

San Jose, CA

Full-time

Remote

Entry Level

$115K/yr - $120K/yr

1+ years exp

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Information Technology

H1B Sponsor Likely

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Responsibilities

Serve as the go-to subject matter expert for customers on Graphiant's NaaS services, ensuring smooth deployment and operational success

Collaborate with cross-functional teams, including engineering, QA, and system engineers, to solve complex customer issues

Provide proactive troubleshooting support, diagnose network issues, and implement performance tuning and optimization

Write and maintain network tools, interfaces, and scripts to automate and streamline customer environments

Perform integration testing to replicate customer use cases and validate software functionality

Document configurations, bugs, feature requests, and system designs, ensuring transparency and knowledge sharing within the team

Stay updated on the latest networking technologies, trends, and best practices to continuously improve both your technical and interpersonal skills

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NaaS servicesPythonTCP/IPNetwork securityWiresharkNetworking protocolsNetworking fundamentalsJavaPerlAWSAzureGoogle CloudLinuxWindowsCompTIA Network+Cisco CCNACollaborative mindset

Required

Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field, or equivalent practical experience

1-2+ Years of scripting experience

1-2+ Years of customer service/support experience

Experience in customer support or a technical troubleshooting role, ideally within a networking context

Understanding of the OSI model and core networking concepts

Strong programming experience, particularly with networking-related tools and languages such as Python, Perl, or Java

Experience with networking protocols such as TCP/IP, DNS, DHCP, BGP, and OSPF

Familiarity with network security principles, including encryption, firewalls, and VPNs

Ability to quickly learn new concepts and apply analytical troubleshooting skills to resolve complex networking issues

Strong analytical skills with the ability to break down complex networking problems and develop effective solutions

Excellent communication skills to explain technical concepts and guide customers through troubleshooting processes

Proven ability to remain composed and effectively address customer concerns in time-critical situations

Collaborative mindset, working seamlessly with internal teams to address customer needs and challenges

Excellent written and verbal communication skills, enabling you to effectively document, explain, and communicate networking issues and solutions to both technical and non-technical stakeholders

Preferred

Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus

Familiarity with cloud platforms like AWS, Azure, or Google Cloud, and their networking capabilities is a plus

Experience with both Windows and Linux operating systems, especially related to networking tools and configurations

Exposure to packet analysis tools like Wireshark or tcpdump is a plus

Experience with routing protocols such as BGP and OSPF is a plus

Knowledge of network security principles (e.g., encryption, firewalls, VPNs)

Experience with packet analysis tools (e.g., Wireshark, tcpdump) is a plus

Benefits

Equity awards based on factors such as experience, performance, and location

Company

Graphiant

Graphiant creates Network Edge to integrate the enterprise-grade performance of MPLS with agility and cost savings.

Founded in 2020

San Jose, California, USA

51-200 employees

https://www.graphiant.com

H1B Sponsorship

Graphiant has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (4)

2022 (9)

2021 (2)

2020 (2)