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Company

Aira · 17 hours ago

Director of Visual Interpreting

United States

Full-time

Remote

Director/Executive

6+ years exp

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Assistive TechnologyAugmented Reality

H1B Sponsor Likely

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Responsibilities

Leadership & Team Development: Inspire and guide the Visual Interpreting team to achieve Aira's mission and goals. Foster a culture of accountability, continuous improvement, and professional development

Strategic Planning: Define and implement a clear vision for the Visual Interpreting department that aligns with company objectives. Set measurable goals and ensure the team is aligned with broader business strategies

Operational Management: Oversee day-to-day Visual Interpreting operations, including staffing, training, performance management, and ensuring KPIs are met. This includes handling hiring, succession planning, and ensuring smooth departmental workflows

Communication: Effectively articulate the department's vision, goals, and strategies to the team. Tailor communication to meet the diverse needs of team members, ensuring clarity and alignment at all levels

Performance Management: Set performance goals, provide ongoing coaching and feedback, and conduct regular performance evaluations, including call quality reviews to mitigate risk and elevate service standards

Data Analysis & Reporting: Analyze key operational metrics, such as turnover, call quality, Explorer feedback, and scheduling forecasts, to identify trends and improvement opportunities

Compliance & Best Practices: Ensure that all Visual Interpreting operations comply with relevant regulations, including privacy and data security for Explorers and Access Partners

Collaboration: Work closely with other departments, such as Operations, Marketing, and Engineering, to align Visual Interpreting services with Aira's broader organizational objectives

Training & Development: Partner with the Learning & Development team to implement effective training programs that equip staff with the skills needed to provide exceptional service

Policy Adherence: Follow Aira's policies and procedures, uphold operational principles, and adhere to the Visual Interpreter Code of Professional Conduct

Additional Duties: Perform other tasks as assigned to support department or company needs

Qualification

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Strategic planningData analysisLeadership experienceTeam managementCustomer service experienceCollaboration skillsMaster's degreeCall center experienceOperations experiencePerformance managementCross-functional collaboration

Required

Bachelor's degree in Business Management, Operations, or a related field

Minimum of 6 years of leadership experience in a call center, customer service, or operations environment

Proven ability to lead, motivate, and manage teams to meet or exceed performance goals

Strong communication, organizational, and leadership skills

Excellent analytical, problem-solving, and decision-making abilities

Ability to collaborate effectively with cross-functional teams and influence at all levels of the organization

Capable of managing multiple priorities, working under pressure, and meeting deadlines

Previous experience as a direct supervisor/ leader of people

Preferred

Master's degree in Business or Human Resources

Benefits

100% Remote

Opportunity to make an impact on a mission-driven business

Low drama, hands on culture, not impeded by process, oversight or lack of courage

A fun, dedicated, and hard-working team who are the magic behind our award-winning company

Competitive salary with significant equity options

Top-tier medical plan, dental, vision, and life insurance

Unlimited PTO

Company

Aira

Glassdoor

3.7

Aira provides tech-enabled services for the 300 million visually impaired people around the globe.

Founded in 2014

La Jolla, California, USA

11-50 employees

https://aira.io

H1B Sponsorship

Aira has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (4)

2021 (2)

2020 (2)