Stryker · 13 hours ago
Lead Business Operations Analyst (Remote)
Dallas, TX
Full-time
Remote
Senior Level
$75K/yr - $145K/yr
4+ years exp
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Responsibilities
Compile monthly/quarterly BOA highlights and dashboards while identifying reporting gaps and assisting developing new tools to enhance tracking and analysis.
Shadow BOA schedule, outline, act, repeat (SOAR) calls to provide feedback, ensure consistency, and share best practices across the team.
Develop and implement scalable processes, best practices, and updated training materials (including BOA and 30/60/90 resources).
Lead new hire onboarding and training, ensuring smooth integration into the team and alignment with organizational goals.
Build and maintain strong external relationships to address customer needs, identify growth opportunities, and improve customer experiences through proactive engagement.
Lead monthly schedule, outline, act, repeat (SOAR) calls and ensure clear communication between business stakeholders, sales, and service teams to align on sales and collections strategies.
Identify and execute "switch-to" strategies and DNR optimization within assigned territories to maximize customer value.
Leverage tools like SAP and Salesforce to manage order generation, resolve issues, and track customer interactions.
Execute 30-60-90 training plans for new field members and educate sales personnel on ordering processes.
Analyze and relay customer buying trends and revenue gaps while meeting or exceeding key performance metrics (KPIs/KPOs).
Collaborate with business leaders to design and implement new applications and technologies that drive business growth. Collect and analyze data concerning customer behavior to understand changing needs and proactively address market trends.
Partner with sales management and supply chain to identify customer opportunity for surplus inventory and act as an advisory partner for customers to create ease of business within ordering and inventory management.
Qualification
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Required
Bachelor's degree required
4+ years of work experience in inside sales, supply chain services, healthcare, customer service, analytics, or operations-based work
Experience working in MS Office Suite with experience in Microsoft Excel and Microsoft PowerPoint required
Advanced knowledge of an ERP Sales Order module required
Preferred
Previous experience working as a team lead with an ability to openly convey information to team members in a timely, concise manner
Demonstrated experience in transforming data into meaningful information with the ability to create and develop custom reports to identify opportunities of improvement
Ability to evaluate and recommend changes to existing business processes
Benefits
Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program and tobacco cessation program
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
Basic life and AD&D insurance
Short-term disability insurance
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10,001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (36)
2022 (76)
2021 (73)
2020 (69)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO· undefined
Leadership Team
Kevin Lobo
Chief Executive Officer
Glenn S. Boehnlein
Chief Financial Officer & Vice President
Recent News
2024-11-01
2024-11-01
2024-10-25
Company data provided by crunchbase
