159 applicants

Company

PointClickCare · 19 hours ago

UX Researcher (6 Month Contract) - Canada

United States

Contract

Remote

Entry, Mid Level

$111K/yr - $120K/yr

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Elder CareEnterprise Software

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate.

Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively.

This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies.

They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases.

Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX researchUser experience researchData analysisResearch toolsFigmaAdobe Creative CloudGoogle AnalyticsCollaboration skills

Required

Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed.

Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes.

Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field.

Experience as a user experience researcher or similar role with a customer focus.

Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience.

Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches.

Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics.

Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud.

Benefits

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

Company

PointClickCare

Glassdoor

4.4

PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.

Founded in 1995

Mississauga, Ontario, CAN

1,001-5,000 employees

http://www.pointclickcare.com

H1B Sponsorship

PointClickCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (9)

2022 (19)

2021 (3)

2020 (1)