Compass Group USA · 15 hours ago
IT INCIDENT MANAGER-REMOTE
Mobile, AL
Full-time
Remote
Entry, Mid Level
$110K/yr - $115K/yr
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Responsibilities
Develop and maintain the IT incident management process and procedures.
Coordinate the resolution of incidents, ensuring timely and effective communication to stakeholders.
Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.
Monitor and analyze incident trends to proactively prevent future incidents.
Collaborate with other IT teams to ensure efficient incident resolution.
Monitor the effectiveness of the incident management process and implement continuous improvement program.
Responsible for leading Change Advisory Board (CAB) meetings and ensuring that all proposed changes are thoroughly evaluated for potential risks and impacts when the Change Manager is not available.
Qualification
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Required
Bachelor’s degree in computer science, Information Technology, or a related field.
Experience in IT incident management and IT service management.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Preferred
ITIL certification is a plus.
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
Founded in 1994
10,001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (41)
2022 (46)
2021 (112)
2020 (56)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
Company data provided by crunchbase
