Be an early applicantLess than 25 applicants

Company

Oracle · 1 day ago

Senior Technical Support Engineer - OASE

United States

Full-time

Remote

Mid, Senior Level

$30.29/hr - $48.51/hr

3+ years exp

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Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Strategic technical support to assure the highest level of customer satisfaction.

A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues.

Leading contributor individually and as a team member, providing direction and assisting to others.

Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

OracleSQLLinuxLinux shell commandsWebLogicOracle Business Intelligence productsOACBIEE/OASFDIDB2SybaseInformixMS SQL ServerDatabase administrationWindowsCloud InfrastructureOracle Cloud Infrastructure (OCI)Data modelingDimensional data modelEssbaseOracle OLAPData warehouseSSOLDAPSiteMinderOracle Identity ManagerOracle OIDMicrosoft ADTechnical support experienceCustomer service skills

Required

US Citizenship AND shift coverage required (on rotation - some weekends, holidays and weeknights are required).

Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).

Strong SQL skills and ability to understand complex SQL statements.

Knowledge of operating systems (WINDOWS, LINUX).

Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.

Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.

Experience in Cloud Infrastructure and Cloud Deployments.

Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.

Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.

Excellent written and verbal communication skills.

Attention to detail and the ability to learn quickly.

3-5+ years' experience with Core products or 5 years' experience with Applications products.

BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Preferred

Database administration and data modeling experience would be a plus.

Oracle Cloud Infrastructure (OCI) experience is desired.

Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.

Previous technical support experiences are an advantage.

Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE/OAS, FDI) is a BIG plus.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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