89 applicants

Company

PDQ Restaurants · 16 hours ago

Solutions Engineer

United States

Full-time

Remote

Mid Level

Maximize your interview chances

RecipesRestaurants

No H1B

Insider Connection @PDQ Restaurants

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Assisting PDQ customers with questions and issues, typically through email but occasionally using remote access. You will work primarily with our stellar system administrator customers. No more fixing printer jams, dealing with other’s Outlook calendaring nightmares, or replacing batteries in wireless mice

Creating and maintaining documentation and content, including guides and KB articles. If you're comfortable on-camera, over Zoom, maybe even contribute to PDQ’s video library and weekly webcasts (completely voluntary)

Being on the front line for bug reports to translate and deliver bad news for the Product and Engineering teams to tackle

Fielding feature requests and feedback from customers and internal departments that help guide PDQ’s Product and Engineering teams to make their products even more valuable

Lending a helping hand to other teams and departments by answering questions or collaborating on puzzles and problems

You will learn about the CODA Intelligence/PDQ Detect products for vulnerability scanning and remediation, partner with CODA teams to share insights into PDQ’s product intersections.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WindowsActive DirectoryPDQ DeployPDQ InventoryMacOSIOSSCCMConnectWise AutomateKaseya VSAIntuneSecurity scanningPowerShellBashPythonZendeskSlackNotion

Required

Exceptional troubleshooting and problem-solving skills – you are going to be a better troubleshooter than most/all of your peers

Eager to learn and collaborative – You are the kind of person who, if you don't understand something, will Google it; when you don't know something, you learn it and share it with others

Thorough understanding of Windows, Active Directory, DNS, networking, credentials, Group Policy, and LAPS

Experience using macOS or iOS, even through personal devices.

Working knowledge of PDQ Connect, PDQ Deploy, and PDQ Inventory, or similar agentless or agent-based Windows device management platforms.

Demonstrated experience with agent-based deployment solutions besides PDQ Connect (SCCM, ConnectWise Automate, Kaseya VSA, Intune, etc.)

Expert-level knowledge of how to silently install/deploy Windows applications in a variety of ways outside of using PDQ products

Demonstrable experience with security scanning and remediation software (MS Defender, Tenable, Nessus, Rapid7, etc.)

Scripting experience using PowerShell (or Bash or Python)

Benefits

4-Day Work Week

Managers who champion professional development

100% Premium Coverage for medical, dental and vision for you and your dependents

100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance

Company Match of the first 6% of your employee deferrals

Flexible Paid Time Off Policy that treats you like the adult that you are

Health Savings Account (HSA) and wellness incentives

Quarterly Company Values Award (team member nominated)

Company

PDQ Restaurants

Founded in 2011, award-winning PDQ - short for "People Dedicated to Quality” - offers chef-driven recipes and mindful ingredients typically found in a fine casual restaurant with the value, speed and convenience of the fast food and fast casual segment.

Founded in 2009