Farmers Insurance · 2 days ago
Customer Care Representative - Farmers Service Operations (MST)
New Mexico, United States
Full-time
Remote
Entry Level
$21.74/hr - $23.12/hr
1+ years exp
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Responsibilities
Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.
Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.
Escalate unresolved issues requiring advanced support for further resolution.
Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.
Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.
Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.
Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.
Qualification
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Required
High School Diploma or equivalent required
Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired
Minimum of 1-3 years customer service
Strong technical aptitude
Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Preferred
1 year of experience in call center environment or related field
Experience providing customer support within a high-volume, complex environment
Experience with Microsoft Office suite of tools
Benefits
401(K)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
Company
Farmers Insurance
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.
10,001+ employees
H1B Sponsorship
Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (55)
2022 (128)
2021 (115)
2020 (97)
Funding
Current Stage
Late StageLeadership Team
Jose Tamayo
Agency Owner
Kevin Yoo
Chief Claims Officer
Recent News
Fox News - Tech
2023-08-30
Corridor Business Journal
2023-08-25
Company data provided by crunchbase
