IV.AI ยท 1 day ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Build strong and positive partnerships with various stakeholders within the client organization to execute a technology strategy
Act as the primary point person for customers' technical requests and take care of any technical issues
Collaborate with clients to define project goals, milestones and success metrics
Support and empower the sales team by addressing technical questions and internal enablement for new and existing products
Take initiative in identifying growth opportunities
Partner with Sales to develop win strategies for key accounts during the evaluation process as well as for upsells and renewals
Collaboration and cooperation with Sales for smooth client handovers upon signature of a deal
Lead implementation, documentation, scoping, and project planning with internal teams to ensure alignment on deliverables and timelines
Track project progress, manage risks, and proactively communicate updates to internal and external stakeholders.
Coordinate resources across internal teams to meet client requirements and resolve roadblocks
Deliver product feedback and new requirements to the CTO and Product team based on field intel
Support clients in troubleshooting technical challenges and resolving configuration issues
Deliver product demonstrations, walkthroughs, and POCs to help clients understand and maximize our platform's capabilities
Translate client business needs into actionable technical solutions, working closely with the Product and Engineering teams
Qualification
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Required
4+ years experience in Technical Account Management
Demonstrated ability to manage complex projects, timelines, and deliverables across multiple stakeholders
A deep understanding of customer needs and the ability to connect technical solutions to business outcomes
Strong verbal and written communication skills and ability to manage conversations with customers, both technical and non-technical in nature
Experience in managing multiple stakeholders and projects and time-management proficiency
Strong analytical skills and ability to convey insights and troubleshoot problems
Proficient in Powerpoint, Miro and data schemas and visualization
Preferred
Experience in Sales/Technical Sales or working closely with those teams
Other data modeling experience (whether SQL schema, GraphQL types, MongoDB, etc)
Some experience in Miro, TypeScript, Python, Java, React, GraphQL and Postgres, Notion, Asana
Benefits
Paid Time Off
Work From Home
Training & Development
Company
IV.AI
IV.AI is a technology company that uses a no-code AI platform to assist businesses to solve difficult problems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vince Lynch
CEO & Founder
Francisco Brito
CPO
Company data provided by crunchbase
