Roofstock · 16 hours ago

Maintenance Project Coordinator

United States

Full-time

Remote

Entry Level

$44K/yr - $52K/yr

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Responsibilities

Manage assigned turnover service requests from end-to-end (including creating scope of work, and securing owner approval) to ensure issues are resolved promptly, ensuring all needed information is received (status updates, photos, estimates, invoices), communicating with vendors and internal teams, and assigning technicians to address requests.

Provide exceptional customer service at all times by attending to turnover service requests, vendor service calls and messages within SLA guidelines and in compliance with company policy and practices.

Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, vendor communications, resident damages, and any other needed information.

Ensure non-covered items are completed by resident or billed back to resident.

Coordinate inter-departmentally in order to receive necessary approvals for turnover service requests and provide updates and serve as a resource for Property Management teams.

Additional tasks as assigned.

Qualification

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