165 applicants

Company

Medium · 15 hours ago

Staff UX Researcher

United States

Full-time

Remote

Senior Level, Lead/Staff

$145K/yr - $200K/yr

6+ years exp

Maximize your interview chances

InternetNews

Work & Life Balance

Hiring Manager

Rotimi Lademo

Insider Connection @Medium

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

You will be an integral part of the Engineering, Design, and Product organization at Medium. Reporting to the Head of Design, you will work across the company with product managers, designers, data scientists and our content team to embed and support research practices in our product development processes.

You will conduct research, enable others to conduct research, socialize findings, influence roadmaps, and help ensure we are shipping the highest quality experiences possible. You will be a champion of the customer voice within Medium, making sure that what we build adds value to our community.

In this role you will be able to leverage both your knowledge of research operations and your experience as a research practitioner to lay the foundations for future research practices at Medium. You will execute studies across a variety of methodologies as well as provide mentorship and direction to other colleagues conducting research. You will also help teams develop strategic research plans to help answer our most pressing questions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Qualitative research techniquesQuantitative research techniquesProduct development researchResearch operationsProject managementUX metrics analysisScaling research practicesConsumer-facing product experienceMedium platform knowledge

Required

6+ years experience with a variety of qualitative and quantitative research techniques, along with the knowledge of how and why to apply them.

Demonstrate experience with research at every step of the product development cycle, with results that inform both strategic and tactical decisions.

Skills include identifying needs, defining goals and objectives, developing scripts or interview guides, recruiting participants, conducting fieldwork, analyzing results, and sharing insights with teams and stakeholders.

Enjoy the hands-on parts of your job, including research operations, scaling research practices across a company, socializing results, and building pathways for research findings to be applied in the product.

Work has had substantial impact on a consumer-facing or community-oriented product.

Adept at building energy and consensus around findings.

Care a lot about the accurate and diverse representation of customer perspectives.

Ability to negotiate both quantitative and qualitative results to deliver deeper insights and a broader understanding of how people use Medium.

Excellent communication and presentation skills.

Excellent project management skills.

Self-motivated and can balance autonomy with collaboration.

Enjoy and excel at remote work.

Show initiative, optimizing for product results.

Experience conducting research in a fast-paced, multi-team environment.

Experience navigating ambiguity and urgency.

Know when to roll up your sleeves and dive in as well as when to take a step back.