Allstate · 15 hours ago
Litigation Adjuster - Florida
Florida, United States
Full-time
Remote
Mid, Senior Level
$56K/yr - $100K/yr
5+ years exp
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Responsibilities
You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:
The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always.
The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Qualification
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Required
Investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved.
Assessing coverage, liability, and damages while providing exceptional customer service.
Customer and attorney communication through different channels, including voice calls, email, and text messages.
Engaging in negotiation processes to reach fair injury settlements with all parties involved.
Handling litigation claims files for the state of Florida.
Performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
Executing policies along policy agreements, and keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed as claims are worked on.
Preferred
5+ years of Litigation claim handling experience
Florida Casualty Claim handling experience
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely, while managing time efficiently.
Familiarity with insurance policies, coverage, and liability determination.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Knowledge of innovative tools and platforms for effective claims evaluation.
Benefits
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-25Post Ipo Debt· $500M
2014-01-13Post Ipo Equity· undefined
1993-06-11IPO· undefined
Leadership Team
Emad Isaac
SVP & Chief Data Technology Officer
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Recent News
Business Wire
2024-11-21
2024-11-21
Digital Insurance
2024-11-19
Company data provided by crunchbase
