Be an early applicantLess than 25 applicants

Company

Five9 · 14 hours ago

Commercial Solution Consultant

United States

Full-time

Remote

Entry, Mid Level

$57K/yr - $111K/yr

2+ years exp

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Call CenterCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center

Support the sales team in helping prospects and partners understand what is possible on the Five9 platform

Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite

Assist with delivering proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed

Prepare specification documents to pass implementation details on to Professional Services team

Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company

Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solutions ConsultingContact Center SoftwareCloud TechnologyAPIsFive9 Product SuiteIVRIP TelephonyWorkforce Management SystemsPBXBusiness AcumenCustomer-Facing Experience

Required

2+ years of Solutions Consulting experience in: Contact/Call Center Software CRM; IVR; IP Telephony; Workforce Management Systems, PBX

A positive ‘Can do’ attitude, with a focus on keeping things simple

Excitement for customer-facing experiences

Ability to quickly communicate sophisticated ideas clearly to all audiences, technical or not, operators and C-level execs

Fabulous communicator, great team player

Confident dispensing knowledge to a highly skilled and experienced audience

BA/BS or equivalent work experience

Ability to explain complex, technical subject matter to non-technical audience

Preferred

Experience with APIs is a plus

Previous experience working with or a solid understanding of Five9 product suite is a strong plus

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave.

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)