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Company

ServiceNow · 12 hours ago

NPI Director, Field & Operations Readiness

Raleigh, NC

Full-time

Remote

Director/Executive

10+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Lead NPI & GTM readiness for operations, refining & optimizing processes for strategic products, including new business models

Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch

Ensuring comprehensive planning across sales & ops processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles

Define & manage KPI’s (leading, lagging indicators) for operations success

Accountable for identifying and driving action plans cross-functionally to improve KPI’s

Mobilize and lead a variety of initiatives, including digitization and automation projects

Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives

Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality

Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions

Deliver progress updates to stakeholders and leadership

Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

GTM business processesSaaS offers launchingProject managementLead to cash processGoal to commission processData analysisKPI managementCross-functional collaborationMaster's degreePeople managementCustomer lifecycle knowledge

Required

10+ years of related experience

Proven experience in launching SaaS offers, with expertise in lead to cash, goal to commission, and idea to offer processes

Superb leadership and influencing skills; ability to work collaboratively and cross-functionally, including challenge the status quo and developing mindshare to drive towards a common goal

Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups

Strong program/project management skills & strong facilitation skills

Excellent people management skills and experience; ability to build strong, diverse, high performing teams

Highly analytical, fact driven, and process-oriented mindset

Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results

Well-versed in SaaS business processes and customer lifecycle

Combination of strong intellect, exceptional active listening skills, and creative problem solving skills

Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

Preferred

Master’s degree in Business, Product Management, or Operations

Experience supporting sales teams through systems and processes

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)