Be an early applicantLess than 25 applicants

Company

Microsoft · 22 hours ago

Manager, Cloud Solution Architect Team - CTJ - Top Secret

Oregon, United States

Full-time

Remote

Senior Level, Lead/Staff

$129K/yr - $249K/yr

8+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

No H1B

Security Clearance Required

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Responsibilities

Hire, on-board, develop, coach, mentor and evaluate Azure Infrastructure Architects and Engineers. Set a clear bar for role excellence, collaboration, and delivering impact.

Build and maintain a diverse and inclusive team of Azure Infrastructure professionals with a passion for exceeding customer expectations.

Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders to land and drive role clarity, account coverage, project assignment and effective cross-team collaboration.

Enable your team to establish customer relationships with executives in Infrastructure roles while establishing your own. The goal is to create a comprehensive partnership with the customer throughout their ownership lifecycle that maximizes usage.

Ensure your team delivers high quality production deployments that are resilient and successful.

Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.

Engage with the area’s most strategic customers as executive sponsor to accelerate Azure adoption and help our customers improve their infrastructure posture.

Customer Satisfaction – Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging domain experience to enable defined Customer Success Plan outcomes.

Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value: Coach the team to develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's security value proposition and get value from their investment in the Microsoft technology through deep business understanding of the solution plays and customer scenarios for your solution area.

Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter experience. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP.

Model our culture and values by leading your team through change, helping them understand the business model and/or role changes.

Coach your team on driving customer outcomes to help your team adapt and learn.

Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals.

Learn It All: Role model the Self Learner mindest through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals.

Accelerate customer outcomes: Coach your team to engage in relevant communities to share experience, contribute to IP creation, priotitize IP re-sure and learn from others to help accelerate your customers transformation journey.

Embody our Culture and Values.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud ArchitectureInfrastructure TechnologiesPeople ManagementAzureIT ConsultingSystems AdministrationNetwork OperationsSoftware DevelopmentTechnical LeadershipCustomer CentricitySecurity Clearance

Required

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR equivalent experience.

3+ years people management experience

The successful candidate must have an active U.S. Government Top Secret Security Clearance.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions.