ServiceTitan · 16 hours ago

Pro Product Technical Specialist

United States

Full-time

Remote

Entry, Mid Level

$59K/yr - $86K/yr

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Responsibilities

Become an expert in all Service Titan Pro Products (Scheduling Pro, Dispatch Pro, Phones Pro, Contact Center Pro, Fleet Pro, Pricebook Pro, Marketing Pro, Sales Pro), including telecom products.

Guide clients through configuring and utilizing telecom tools, like Phones Pro and Contact Center Pro, focusing on areas like SIP configuration, VoIP setup, call routing, and integration with other Service Titan features.

Conduct 1:1 or group training sessions daily to set expectations, collect necessary information, and educate clients on the full capabilities of our products, with a focus on telecom services.

Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on industry best practices.

Manage complex timelines involving multiple stakeholders and departments, keeping the client on track to launch within the agreed timeframe.

Collaborate with additional Pro Product teams on tasks such as data imports and other onboarding requirements.

Engage with stakeholders at all business levels, setting clear expectations and delivering product insights to ensure understanding and confidence in telecom and other products.

Provide technical support to resolve onboarding issues, particularly in telecom setup and configuration.

Serve as an escalation point for Pro Product Specialists on complex telecom issues and product usage questions.

Build strong relationships with Product Managers and share customer insights to guide product improvements.

Act as a technical resource for customers, especially in telecom functionality, bridging customer needs and Product Management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service Titan Pro ProductsTelecom SetupVoIPSIP ConfigurationCall RoutingTechnical SupportProject ManagementRelationship Building

Required

Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.

Understanding of telecom technology, including VoIP, SIP configuration, call routing, and troubleshooting of telecom-specific issues.

Strong verbal and written communication skills, with the ability to convey technical information to diverse audiences.

Exceptional presentation skills for onboarding and training sessions, with an emphasis on telecom features and benefits.

Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.

Proactive and highly organized, able to independently manage multiple schedules, tasks, and priorities.

Strong relationship management skills to build trust with clients and collaborate effectively across teams.