Lumen Technologies · 14 hours ago

One Call Specialist

USA

Full-time

Remote

Entry Level

$32K/yr - $42K/yr

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Responsibilities

Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network.

Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear.

Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.

Qualification

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Telecommunications experiencePC skillsProject ManagementData analysisMathematical acumenMS WindowsMicrosoft OfficeCustomer care skillsIRTHNet knowledgeTicket Management SystemsGIS ApplicationsMilitary experienceNetworking degreeA+ Certification

Required

Ability to work 24/7/365 flexible hours as needed.

Must be able to demonstrate knowledge and abilities.

One or a combination of any of the following: Related/Demonstrated job experience is described as Similar industry experience via Telecom, Military, or Business with similar essential duties.

Customer Service or Project Management.

Preferred

Ability to work in a team environment and communicate with customers in a professional manner.

An accurate and methodical approach with good problem-solving skills.

The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment.

Above-average mathematical acumen.

PC skills and be well-versed in MS Windows and Office applications.

Good communication skills and customer care skills.

Attention to detail and the ability to plan work and meet deadlines.

Ability to work independently, as well as part of a team.

Knowledge of IRTHNet or other Ticket Management Systems, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center’s websites.

2+ years of military experience in a technical or support specialty.

Associate degree in a Networking, Business, or related field.

Certification (e.g. A+)