Avia · 1 day ago
Customer Success Intern (Volunteer)
United States
Internship
Remote
Intern
Maximize your interview chancesSoftware Development
Insider Connection @Avia
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Analyze and map customer journeys and flow to enhance the user experience.
Track and report recurring subscription metrics, identifying trends and improvement opportunities.
Develop and execute strategies to drive customer adoption and engagement with our products.
Support email/SMS/Whatsapp marketing campaigns using tools like Klaviyo or Mailchimp to communicate with customers effectively.
Address customer needs, measure, and improve customer satisfaction.
Contribute to the development of resources and tools that empower customers to achieve their goals.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Customer Satisfaction and Customer Service skills
Analytical Skills for problem-solving
Effective Communication skills
Experience in Customer Support
Ability to work independently and remotely
Strong interpersonal skills
Interest in the personal care industry
Pursuing a degree in Business, Marketing, or related fields
Understanding of subscription business models and recurring revenue metrics.
Proficiency in email marketing tools like Klaviyo or Mailchimp.
Enthusiasm for improving customer experiences and driving engagement.
Company
Avia
Avia is a stealth mode travel startup aiming to create connected and seamless personalized travel experiences in a world of fragmented travel solutions.
Founded in 2022San Francisco, California
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
