Be an early applicantLess than 25 applicants

Company

Lumen Technologies · 13 hours ago

Customer Communications Tech

New Mexico, United States

Full-time

Remote

Entry, Mid Level

$14.90/hr - $41.12/hr

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Responsibilities

Understanding of basic trunk engineering concepts such as tandem switching, traffic routing, and signaling.

Understanding 911 network architecture and how 911 voice and data circuits function together in Enhanced 911 and Next Generation 911 networks.

Utilize direct access to switches to provision DACS, remote channel units, and interfacing with INTAS for testing.

Strong analytical skills, creative problem solving and attention to detail.

Working knowledge of NMA, INTAS, TEMS and ability to read Word Documents Organizational skills.

Creation or maintenance of basic Excel spreadsheets.

Effective written and verbal communication skills for interaction with marketing personnel, 911 testers, designers other Lumen Centers, and project teams.

A certain degree of personal assertiveness and confidence is helpful to communicate effectively with internal and external customers.

Ensure circuit designs are created accurately, work with the SDC up to make corrections if necessary and direct the work of field, central office and translations technicians testing and turning up critical public safety network services.

Maintain 911 PSAP profiles for the Public Safety NOC with detailed circuit information.

Articulate 'why' or 'why not,' orally and in writing, while still maintaining constructive customer relations.

Qualification

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Message Design knowledgeTandem switchingSignaling911 Network ArchitectureNextgen 911 networksT1ZF/ Trunk KnowledgeWFATEMSINTASREACTNMATIRKSELITESpecials Design knowledgeECANS knowledge

Required

Understanding of basic trunk engineering concepts such as tandem switching, traffic routing, and signaling.

Understanding 911 network architecture and how 911 voice and data circuits function together in Enhanced 911 and Next Generation 911 networks.

Utilize direct access to switches to provision DACS, remote channel units, and interfacing with INTAS for testing.

Strong analytical skills, creative problem solving and attention to detail.

Working knowledge of NMA, INTAS, TEMS and ability to read Word Documents Organizational skills.

Creation or maintenance of basic Excel spreadsheets.

Effective written and verbal communication skills for interaction with marketing personnel, 911 testers, designers other Lumen Centers, and project teams.

A certain degree of personal assertiveness and confidence is helpful to communicate effectively with internal and external customers.

Maintain 911 PSAP profiles for the Public Safety NOC with detailed circuit information.

Articulate 'why' or 'why not,' orally and in writing, while still maintaining constructive customer relations.

WFA TEMS INTAS REACT NMA, TIRKS, ELITE

Message Design knowledge

Tandem switching

Signaling 911 Network Architecture

Nextgen 911 networks

Specials Design and ECANS knowledge.

Strong analytical skills

Creative problem solving

T1ZF/ Trunk Knowledge.